Refund Policy

1. Subscription Cancellation

You can cancel your subscription at any time from your account settings. Cancelling stops future renewals — you'll keep subscription-tier access until the end of the billing period you already paid for, and you won't be charged again after that.

2. Refund Eligibility

Refunds for the initial subscription charge are available within 7 days of the purchase date, provided you have not substantially used subscription-tier simulations during that period. We evaluate requests case by case.

3. Non-Refundable Situations

The following aren't eligible for a refund:

• Renewal charges after the initial 7-day window
• Requests made more than 7 days after the relevant charge
• Accounts terminated for violating our Terms of Service
• Promotional, discounted, or trial subscriptions, unless stated otherwise at the time of purchase
• Partial-month or partial-feature usage after the 7-day window
• Chargebacks or payment disputes filed with your bank or card issuer instead of through this process

4. How to Request a Refund

Email refunds@play2lrn.com with the subject line "Refund Request" and include the email address on your account, the date of the charge, and the reason for your request.

5. Processing Timeline

We aim to review and respond to refund requests within 2–3 business days. Approved refunds are issued to your original payment method through Razorpay and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Technical Issues & Billing Errors

If the Service is materially unavailable, or a simulation you're entitled to is inaccessible due to an error on our end, and the issue remains unresolved 7 days after you report it, you're eligible for a refund regardless of the standard eligibility window in Section 2.

7. Account Deletion

Deleting your account doesn't automatically trigger a refund — request one separately per Section 4 first. Once your account is deleted, your data is removed within 30 days and can't be recovered.

8. Contact Information

Questions about this policy? Reach us at refunds@play2lrn.com.